FAQ

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detailed guides and answers to FAQs...

Selecting Screens or Locations

7 Articles

Choosing your screens

Searching for a location or screen

Adding and removing screens from your campaign

Why can’t I find a specific screen?

Screen Insights

Custom screen schedules

Screen Planning Tool

Campaign Details

4 Articles

Setting a start and end date

Choosing specific times to run campaigns

Download Campaign Report

Custom Screen Schedules

Campaign Budget

3 Articles

Understanding your campaign budget

What to do if you get the "limited budget" or "restricted budget" message

Ad plays are not guaranteed

Creative Assets

13 Articles

Ensuring you have the right ad specifications

What are pixel dimensions and aspect ratios?

Asset library

Uploading your ads

Assign your ads to screens

Creative approvals

Still need creative help?

Creative guidelines

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Creative Assets

Review and Pay

7 Articles

Reviewing your campaign summary

Setting up your payment method

Confirm and pay

Invoices and receipts

Campaign status explained

Adding a promo code

Edit Payment Details

Other useful information

6 Articles

Estimated vs actual delivery

Ad credit and vouchers

Credits and Refunds

Low balances

More questions?

Why can't I see my ad plays on dashboard?

Campaign Management

6 Articles

Pausing a campaign

Live dashboards for ad delivery & spend

Managing your campaign

Play Now

Duplicate a campaign

Edit a campaign

Advertiser Account

5 Articles

Invite Member to Advertiser

Advertiser Settings

Create an advertiser

Account Top Up

Add an Advertiser

Campaign Proposals

3 Articles

Receiving a Campaign Proposal

Sending a Campaign Proposal

What Is a Campaign Proposal

Organisation Accounts

8 Articles

Advertiser versus organisation accounts

Set up organisation billing

Edit an organisation billing account

Create a new organisation

Switching between advertisers in an Organisation

Manage organisation account users and permissions

Add advertisers to your organisation

How to find your advertiser ID

Other Articles

1 Articles

Your Summer Advertising Calendar: Be Seen When Others Switch Off ☀️